Delmarva Power: Customers Guide to Clean & Reliable Energy
Table of Contents
Delmarva Power, a subsidiary of Exelon Corporation, stands as a stalwart energy provider, boasting a rich history since its incorporation in 1909. Today, the company efficiently serves over 500,000 electric and natural gas customers across Maryland and Delaware, encompassing an expansive service territory of 5,400 square miles.
History and Overview
In a strategic move, Delmarva Power became a subsidiary of Exelon Corporation in 2016 through a merger with Pepco Holdings. This union aimed to enhance service quality and facilitated collaboration with Atlantic City Electric, a sister utility under Exelon’s umbrella. This partnership enables both entities to synergize resources and expertise, ensuring optimized service delivery.
Delmarva Power’s extensive reach covers Maryland and Delaware electricity and natural gas services. The utility has expanded its natural gas services in Northern Delaware, catering to the rising demand in the region. Furthermore, the strategic collaboration with Atlantic City Electric enhances service efficiency on the Delmarva Peninsula.
Electric Rates and Billing
Electric Rates Overview
Delmarva Power is steadfast in its commitment to providing reliable service at the most competitive costs. Electric rates in Maryland are subject to fluctuations influenced by demand, weather conditions, and fuel resource costs. Customers are encouraged to stay informed by regularly checking the current rates on Delmarva Power’s website.
Billing Procedures and Payment Options
Delmarva Power offers a plethora of payment options designed to enhance customer convenience. From online payments to automatic payments, phone payments, and traditional mail-in options, customers can choose the method that aligns with their preferences.
The utility also facilitates cash payments through authorized locations. To assist customers in managing bills effectively, the Budget Billing program allows for equal monthly installments based on average energy consumption.
Pay As You Go
In addition to traditional billing methods, Delmarva Power pioneers a Pay As You Go option. This innovative program empowers customers to prepay for their electricity usage and monitor daily consumption through the online platform. This proactive approach aids customers in better managing their energy costs and avoiding unexpectedly high bills.
Starting and Transferring Service
Delmarva Power has streamlined starting or transferring service through its user-friendly online platform.
- Create an Online Account: New customers can kickstart their journey by registering for an online account, a foundational step for streamlined service management and billing.
- Submit a Service Request: Customers can quickly complete an application detailing their service requirements, including the address where they need electricity and the intended start date.
- Receive Confirmation: Delmarva Power promptly confirms the service request and provides a service start date. Submitting the application at least three business days before the desired start date is imperative.
- Log in to Your Account: Existing customers can effortlessly access their Delmarva Power online account and select the option to transfer service.
- Provide New Location Details: Input the address of the new location where electricity service is needed, along with the intended transfer date.
- Schedule Transfer: Delmarva Power efficiently processes the transfer request and confirms the transfer date. Customers are advised to submit the transfer request at least 10-15 minutes before the desired transfer date.
For additional assistance, dedicated customer service representatives are available at 1-800-375-7117.
Delmarva Power places a premium on customer convenience by providing robust online account creation options, granting customers access to billing information, service management tools, and a streamlined process for issue reporting.
Customer service representatives are available 24/7 to address emergencies or reports of downed wires. Delmarva Power offers multiple support channels:
- Phone: 1-800-375-7117
- Online Form: Contact Us Online
- Inquiries for Natural Gas: Phone: 302-454-0317
- Downed Wire Reports: Phone: 1-800-898-8042
Customers seeking additional assistance can explore the Customer Services page on Delmarva Power’s website.
Programs and Initiatives
Delmarva Power extends its commitment beyond mere power supply by offering programs and initiatives focused on energy efficiency, community support, and environmental sustainability.
Environmental and Resiliency Grants
In May 2023, Delmarva Power introduced environmental and resiliency grants for nonprofits and municipalities within its service area. This initiative underscores Delmarva Power’s commitment to empowering local communities and contributing to a cleaner, more sustainable future.
Energy Efficiency Initiatives
Delmarva Power continues to invest in energy efficiency programs, with a recent proposal for four new initiatives to expand its current offerings. The focus includes developing existing programs such as home energy reports and appliance recycling.
The home energy reports program alone has achieved over 63,000 MWh of energy savings from 2020 to 2022. By providing more opportunities for customers to save on energy consumption, Delmarva Power aims to create lasting benefits for both the environment and the communities they serve.
Clean Energy and Grid Modernization
Delmarva Power takes substantial action to advance clean energy and combat climate change. This involves investments in renewable energy resources and grid modernization, contributing to developing a more resilient energy infrastructure in the region.
Delmarva Power actively promotes energy solutions designed to preserve the environment and enhance energy efficiency.
Home Performance with ENERGY STAR® Program
This initiative encourages residential customers to make energy-efficient improvements in their homes. Participants can receive up to $7,500 rebates for eligible measures, contributing to energy savings and environmental sustainability.
Good Neighbor Energy Fund
In collaboration with organizations like the Salvation Army, Delmarva Power’s Good Neighbor Energy Fund provides energy assistance to low-income customers in Delaware and Maryland. This initiative reflects the company’s commitment to fostering sustainability and affordability.
Natural Gas and Electricity Supply
Delmarva Power serves approximately 532,000 electric customers in Delaware and Maryland, alongside about 136,000 natural gas customers in northern Delaware. The company is dedicated to ensuring a reliable natural gas and electricity supply while prioritizing environmental preservation.
Utilizing Solar Energy in Delaware
Recent legislative efforts in Delaware, such as Senate Bill 2 signed by Governor John Carney, have facilitated more accessible access to solar power for Delmarva Power customers. This legislative move allows customers to explore solar energy options, potentially leading to cost savings.
Delmarva Power actively champions the adoption of renewable energy sources through various programs and initiatives.
DNREC Green Energy Program
This program, managed by the Delaware Department of Natural Resources and Environmental Control (DNREC), provides grants and incentives to residents and businesses in Delaware for renewable energy projects. Delmarva Power customers can leverage these funds to implement renewable energy initiatives, contributing to the acceleration of clean energy adoption in the state.
Renewable Energy 101
Delmarva Power’s Renewable Energy 101 initiative provides educational resources to inform the public about the benefits of renewable energy. The industry covers various sources such as solar, wind, and hydropower, aiming to raise awareness and inspire individuals and organizations to adopt more sustainable practices.
Green Energy Fund
The Green Energy Fund, also managed by DNREC, is pivotal in supporting renewable energy projects in Delaware. Collecting approximately $2.7 million annually, this fund provides grants and incentives for clean energy installations. Homeowners, businesses, churches, fire departments, and other organizations have benefited from this fund for their renewable energy projects.
As an Exelon company, Delmarva Power remains unwavering in its dedication to providing reliable energy services. Simultaneously, the company actively promotes sustainability, community support, and the adoption of renewable energy sources.
Customers stand to benefit from a myriad of programs, initiatives, and support options, empowering them to enhance their energy efficiency and contribute to a cleaner, more sustainable future.